Price match guarantee
Samples delivered to your door
Online design service
No payment until delivery
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Our Promises

Unlike other kitchen companies our team don’t work on a sales commission. We reward our team for positive reviews on their unrivaled customer service, so everything they do is always to keep you smiling… not spending!

Our promises to you

The kitchen is the heart of every home, and one of the biggest purchases you will ever make. We know that. You’re not going to choose a kitchen company until you’re certain you can trust them.

You need to know you can trust us. So here are our promises to you. We promise to…

Get to know you

Everyone is different. Everyone has their own quirks, their own style, their own way of cooking. So your kitchen should be unique to you. That’s why we spend as much time as you’d like getting to know you. We want to hear all about what’s wrong with your current setup and what your dream kitchen looks like. We promise to find out exactly what you’d like (and need) from your kitchen.

Work around you

We know how important your time is, and we really appreciate you sharing it with us. So we work around you. You don’t need to plan a trip to a showroom or frantically tidy the house before a home visit. We’ll call you whenever is good for you, and we’ll do everything over a video call, discussing your designs and sharing virtual plans. We’ll even send any samples you’d like straight to your door.

Be open & honest, always

Our designers will be upfront and honest at all times, so you can always discuss plans, ask why an item has been included and make any changes you want. They’ll share designs, itemised quotes and timetables for delivery at every opportunity - so you always know what’s going on and always have chance to share any feedback.

Provide a 10 year guarantee

We offer a 10 year guarantee as standard, for extra peace of mind. And if that wasn’t enough, we’ll even arrange fuss-free returns if anything isn’t up to scratch. Plus we promise to make sure you’ll always get the very best value. It’s why we spend hours and hours every single month price-checking our competitors and sourcing the very best materials.

Only ask for payment after delivery

The proof is in the pudding, which is why you don't pay for your kitchen until it's delivered and you're 100% happy! And when you’ve got your new kitchen, you’ve still got our 14-day money-back guarantee (though no-one has ever asked us for this yet!)

Work closely with your fitter

When we deliver your brand-spanking new kitchen, we don’t just disappear. Our designers are on hand to work with your installation team. We’ll send useful drawings and helpful tips, and we’ll speak directly to your fitter if we need to. And if they run into any difficulties, we won’t quibble over any remedial work. We just send out replacements so your fit goes as smoothly as possible.

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How We Work

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What our customers think of us

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I went to several kitchen suppliers and Smile Kitchen's design service was by far the most impressive and really exceeded my expectations. Dawn from Smile has been helping me to design a stylish and practical kitchen and been extremely patient with me as I've made small tweaks and changed my mind about certain elements, several times along the way!

Hannah - 12th March 2023

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Our expert design.
Your dream kitchen.
All smiles.

We’ll help you find everything you’re looking for. No pressure, no hassle, and no hidden costs.

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